mbiota welcome kit and shaker bottle

About Subscriptions

Learn more about our flexible auto-ship options for seamless service and support. Choose what fits you best!

  • How do subscriptions work?

    Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by the shop after each successful renewal.


    For example, if you started a monthly subscription, then the system will automatically charge your credit card each month and you will get the products to your doorstep each month, without the need to place the order by yourself!

  • What products are eligible for subscribe & save?

    We offer subscription options for our 1-Week and Maintenance Plans with automatic shipments every month or every three months. Choose a monthly subscription and save 20%, or opt for every 3 months and save 10%.


    For our 2-Week Plan, you can receive a 10% discount with an every 3-month auto-shipment.


    Currently, subscriptions are available only within the United States.

  • Can I pause or cancel a subscription?

    Yes, of course. You can skip a shipment or modify your subscription any time you want in the customer portal.

    To cancel your subscription, please contact our customer service team at least 24 hours prior to shipment of your next auto-ship order. Please note: a minimum of 2 shipments are required before subscriptions are eligible to be canceled.

  • How can I skip or reschedule a shipment?

    You can skip or reschedule your delivery in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the order by clicking on the Reschedule button next to the delivery date.

  • Can I add or change products on my subscription?

    Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.

  • What happens if the payment can't be processed?

    If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.

For additional information on Subscribe & Save options or to cancel/update your subscription, please contact our customer service team. All changes to subscriptions must be entered at least 24 hours prior to next auto-shipment, otherwise changes will take effect during the subsequent subscription period.

Better Taste. Better Results.

A truly palatable Elemental Diet is finally here.